Policy draft

Terms of Service

These draft terms describe the basic rules for hosting, managed support, billing, and customer responsibilities. They should be reviewed before public launch.

Service Scope

Virtual Hosting Services provides shared hosting, managed VPS service, website support, and related services as described on the public site or in a written agreement.
Minor website updates included with hosting are provided on a reasonable-use basis and generally cover small changes that can be completed in about 30 minutes or less.
Large redesigns, custom development, emergency cleanup, complex migrations, and non-routine work may require a separate quote or written approval.

Billing

Customers are billed for the package and add-ons selected at checkout.
Recurring hosting, VPS, and add-on services renew automatically through Stripe unless cancelled according to these terms.
There is no overage billing policy at launch. Future products, manual services, domain registrations, or non-subscription charges require a future order or separate approval before billing.
Domain registrations are processed manually and are subject to availability, registrar rules, and final price confirmation.

Customer Responsibilities

Customers are responsible for providing accurate contact, billing, domain, and onboarding information.
Customers must maintain rights to any content, images, software, domain names, trademarks, or data they ask Virtual Hosting Services to host or modify.
Customers must keep application logins, CMS accounts, and third-party service credentials secure and provide access only through reasonable onboarding channels.

Support And Managed Help

Support is provided by email. Urgent issues may be escalated through monitoring systems when available.
Virtual Hosting Services may refuse or quote separately for requests that are abusive, excessive, risky, unlawful, or outside normal hosting support scope.
Website migration assistance may require customer-provided access to the current host, registrar, CMS, DNS provider, or email system.

Availability And Backups

Virtual Hosting Services will use commercially reasonable efforts to keep services available, but no hosting service can guarantee uninterrupted service.
Backups, restores, and retention periods are subject to the package, platform, and technical availability. Customers should keep their own independent backups of critical data.
Scheduled maintenance, emergency security work, upstream provider issues, DNS propagation, registrar issues, and force majeure events may affect availability.

Suspension And Termination

Services may be suspended for non-payment, security risk, abuse, illegal content, policy violations, or activity that threatens platform stability.
Cancelled services may be removed after a reasonable retention period. Customers should request exports before cancellation whenever possible.
Refunds, if any, are handled case by case unless a separate written refund policy applies.

Limitation Of Liability

Services are provided as-is to the maximum extent allowed by law.
Virtual Hosting Services is not liable for indirect, incidental, special, consequential, or punitive damages, including lost revenue, lost data, or business interruption.
Total liability for a claim is limited to the amount paid by the customer for the affected service during the three months before the event giving rise to the claim.